Hot Sauce Bawse – Frequently Asked Questions (FAQ)
Got questions? We’ve got answers.
Here’s everything you need to know about ordering, shipping, products, and more from Hot Sauce Bawse LLC.
🔥 GENERAL QUESTIONS
What is Hot Sauce Bawse?
Hot Sauce Bawse is a small-batch, fermented hot sauce brand based in St. Petersburg, Florida. We craft bold, flavorful sauces using high-quality ingredients and long fermentation for maximum flavor and heat.
Are your sauces really fermented?
Yes! All Hot Sauce Bawse flavors are naturally fermented, giving them deeper flavor, smoother heat, and better digestion than standard vinegar-based sauces.
Are your sauces gluten-free?
Yes—our sauces contain no gluten ingredients.
Are your sauces vegan?
All current flavors are vegan-friendly (no animal products).
How spicy are your sauces?
We offer a variety of heat levels. Each product page includes a heat scale so you can pick the perfect sauce for your taste.
📦 ORDERS & SHIPPING
How long does it take to process my order?
Processing usually takes 2–4 business days.
During holidays or sales, processing times may be slightly longer.
What shipping methods do you use?
We ship using USPS, UPS, or FedEx depending on the best rate and speed for your location.
Do you ship internationally?
Not yet—but we’re working on it!
Currently, we ship to all U.S. states and territories.
Will I receive tracking information?
Yes. Once your order ships, you will receive an email with your tracking number.
Tracking may take up to 24 hours to update.
My package says “delivered,” but I didn’t receive it. What do I do?
Sometimes carriers mark packages delivered a little early.
Check:
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Your mailbox
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Front and back doors
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With neighbors
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With your local post office
If it still doesn’t show up, contact the carrier directly.
While we are not responsible for lost or stolen packages, we will do our best to assist you.
💥 DAMAGES & ISSUES
What if my sauce arrives broken or damaged?
Email us within 7 days of delivery at hotsaucebawse@gmail.com with:
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Your order number
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Photos of the packaging
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Photos of the damaged bottles
We will replace damaged items or refund the affected parts of your order.
What if I received the wrong item?
Email us and we’ll make it right immediately.
💳 PAYMENTS & CANCELLATIONS
What payment methods do you accept?
We accept major credit cards, PayPal, Square, and any payment methods available through our website checkout.
Can I cancel my order?
You can cancel within 2 hours of placing your order.
After that, your order may already be processing or shipped.
Can I return hot sauce?
Because our sauces are perishable, we do not accept returns.
Refer to our Refund Policy for damage-related replacements.
🌶 PRODUCT QUESTIONS
How long does the hot sauce last?
Our sauces are shelf-stable before opening.
Once opened, refrigerate for best flavor and freshness.
Do your sauces contain preservatives?
No artificial preservatives—only natural ingredients, spices, and fermentation.
Do you offer sampler packs or bundles?
Yes! Check our store for bundles, samplers, or limited-edition drops.
Where are your sauces made?
All sauces are crafted in small batches in Florida, USA.
🛒 WHOLESALE & RETAIL
Do you offer wholesale pricing?
Yes, we do!
Email us at hotsaucebawse@gmail.com with the subject line Wholesale Inquiry.
Can I carry Hot Sauce Bawse in my store or restaurant?
Absolutely! We love partnering with retailers, restaurants, and local businesses.
📬 CONTACT
Still need help? Reach out anytime!